Every finding in Narrera is a quote scored 1 to 5. This page explains each level, with examples, and why the weak ones stay on the page.
| Score | Name | Test | Example |
|---|---|---|---|
| 5 | Behavioural | Something that happened, dated and specific | "Yesterday we had four no-shows before ten, and two of them had already been rung." |
| 4 | Concrete | A specific claim about their world today | "We pay a part-timer six hours a week to do reminder calls." |
| 3 | General | A real statement with no specifics | "Monday is always the worst, honestly." |
| 2 | Hypothetical | What they would do, or might pay | "I would probably pay for that, yeah." |
| 1 | Compliment | Praise | "That's a really clever idea." |
Results in Narrera count behavioural and concrete findings, ranked by how many distinct people gave one. A 3 is kept and shown. A 2 is kept, shown and dialled down. A 1 is kept so you can see which question produced it.
If a 2 disappeared, you would never learn that your question invited it. After a round, the list of 2s is a list of your leading questions. Rewrite them.
A claim the person raised without being asked is marked volunteered. One you led them to is marked prompted. Prompted claims count, but a theme built only on prompted claims is flagged in Results.
A thoughtful person can say a 1 and an unhelpful person can say a 5. The score does not judge the interviewee. It judges whether the sentence tells you something that happened.
Every score can be confirmed or changed. Corrections are stored as a labelled set and used to improve scoring for your workspace. Nothing is re-scored without your asking.
Sign up, write the sentence, and Narrera writes your first ten questions. The notetaker joins your next call.